Every Really Resin piece is individually handmade. Due to the nature of resin, preserved flowers and other natural materials, no two pieces will be identical.

Small variations in flower placement, colour, shape and resin depth may occur. Minor bubbles and slight differences in surface appearance or finish can also arise during the handmade process. These characteristics do not automatically mean an item is faulty; their extent and effect on the quality, appearance and intended use of the piece must be considered.

Photographs on our website and social media illustrate previous work and provide a guide to our style and quality. Your piece will be unique to the materials supplied. Where a particular sample, photograph or design forms part of your agreed order, we will confirm any expected differences before production.

Handmade variation does not excuse defective workmanship or a failure to meet the agreed specification. Your statutory rights remain unaffected.

Flower preservation works best when flowers reach us as fresh as possible. We recommend sending or delivering them as soon as reasonably possible after the wedding, funeral or other event, following our packaging guidance.

We may accept older, wilted, previously dried or partially deteriorated flowers where we believe usable material remains. However, we cannot reverse deterioration that occurred before they reached us.

Existing deterioration or damage may include:

• bruising or damaged petals;

• browning or yellowing;

• wilting;

• mould;

• translucent petals;

• petal loss;

• colour changes; and

• damage caused during transport.

We will assess the flowers on arrival and photograph their condition. Where we identify significant concerns, we will explain these and agree the next steps with you before proceeding.

Acceptance does not guarantee that every flower will be suitable for preservation. Some damage or deterioration may become apparent only during drying or preparation. We will use our experience to select suitable material and contact you if this would materially change the agreed design.

Please identify any particular flower that must be included before drying begins. If it proves unsuitable, we will discuss the available options with you before resin production.

We remain responsible for exercising reasonable care and skill when assessing, handling, storing and preserving your flowers.

Drying removes moisture from flowers and naturally changes their appearance. Flowers may become darker, lighter, smaller, flatter or more fragile, and their shape and texture may change.

Some flower varieties and colours are particularly susceptible to these changes. White and ivory flowers may develop cream, yellow or translucent tones. Red, pink, purple and blue flowers may darken, and greenery may also change shade.

Individual flowers can react differently, including flowers from the same bouquet. We cannot guarantee an exact colour match to their fresh appearance or to photographs.

Natural changes are not, by themselves, evidence of a fault. However, this does not exclude our responsibility for damage caused by a failure to exercise reasonable care and skill.

If drying reveals a significant issue that affects the suitability of your flowers or the agreed design, we will discuss the available options with you before resin production begins.

Further changes in appearance can occur when dried flowers are placed into resin. Colours may appear darker or more saturated, and petals—particularly white, pale or delicate petals—may become partly translucent.

Individual flowers and petals can react differently, including those from the same bouquet. Their appearance in resin may therefore differ from their appearance after drying or in a proposed layout.

We use reasonable care and appropriate techniques to minimise unwanted changes, but cannot guarantee the exact reaction of each flower or petal.

Some changes become apparent only after casting, when removing or replacing a flower may no longer be possible without damaging the piece.

These natural changes are not, by themselves, evidence of a fault. This does not exclude our responsibility for defective workmanship or a failure to exercise reasonable care and skill.

We will follow the design requirements agreed with you for your order. Where particular details have not been agreed, you authorise Really Resin to use reasonable artistic discretion in creating a composition suited to your chosen piece and the available materials.

This may include decisions concerning:

• flower selection, positioning and orientation;

• minor trimming;

• use of petals or flower sections;

• greenery, spacing and depth; and

• composition and overall visual balance.

Please tell us before production if a particular flower, item, colour or design feature is essential. We will confirm whether we can accommodate it. Artistic discretion does not override an agreed requirement.

If flowers are too large for the chosen mould, significant cutting is needed, or using sections instead of whole flowers would materially change the agreed design, we will discuss the options and obtain your approval before proceeding.

Proposed layouts show the intended arrangement. Small movements may occur during casting, so exact positioning cannot be guaranteed. Any such variation must remain consistent with the agreed overall design.

We will obtain your agreement before changing the product, making a material design change or carrying out work that incurs an additional charge.

Before resin production begins, we will confirm the agreed order details, including any essential design requirements. Please identify any particular flower or item that must be included. If we cannot meet an agreed essential requirement, we will discuss the available options and obtain your agreement before proceeding.

Where we request approval of a design, layout, wording, photograph, engraving or other feature, the relevant production stage will be paused until we receive your approval. Delays in approval may affect the estimated completion date. We will not treat a lack of response as approval.

Please check names, dates, spelling, wording and other personalised information carefully before approving them. Where we accurately reproduce an error in information you supplied or approved, correcting it may involve an additional charge, which we will agree with you beforehand. We remain responsible for errors we introduce or failures to follow your approved instructions.

Once approval is given and the relevant work has begun, changes may no longer be possible. We will explain whether a requested change can be made and agree any additional cost before undertaking it.

Where a sample or test piece is supplied, we will identify the features it demonstrates and explain any expected differences before the order is agreed. Natural materials may vary between pieces, but this does not permit a material departure from the agreed sample or specification without your agreement.

Approval relates to the particular details presented for approval. It does not remove your statutory rights concerning faulty goods, defective workmanship or failure to meet the agreed specification.

We may provide photographs or videos during production to show the progress of your piece. Unless we expressly confirm that the item is finished, these show work in progress.

Images taken inside the mould, immediately after demoulding, or before sanding, polishing, coating or other finishing stages may show an appearance, clarity or surface finish that differs from the completed piece.

Lighting, camera settings and screen displays may also affect how colours and details appear.

If we ask you to approve a particular feature shown in an image, we will explain what requires approval. Approval of that feature does not amount to acceptance of unfinished surfaces or other aspects of the piece.

Work-in-progress images do not replace our responsibility to supply a finished item that meets the agreed specification and applicable quality requirements.

Resin preservation involves stages that can permanently alter your materials. Once flowers or other items have been cut, fixed in position, embedded or cast into resin, changing their position or removing them may be impossible without damaging the materials or the piece.

If you wish to change your order, please contact us as soon as possible. We will assess whether the change can reasonably be made and explain any risks, additional costs or effect on the estimated completion date.

We will obtain your agreement to any additional charge and any material risk to your supplied items before carrying out the requested change.

If a change cannot reasonably be made, we will explain why and discuss any available alternatives.

This section concerns changes to your agreed order. It does not restrict your statutory rights where work is faulty or fails to meet the agreed specification, or permit us to charge for putting right matters that are our responsibility.

We understand that materials entrusted to us may have significant emotional or sentimental value. These may include wedding or funeral flowers, jewellery, rings, photographs, cremation ashes, hair, fur, clothing, handwritten notes, cards and other keepsakes.

Please identify any original, valuable or irreplaceable item before sending it so we can discuss its suitability and any specific handling requirements. Where suitable, we recommend supplying a copy of photographs or handwritten material and keeping the original.

Preparation and embedding may permanently alter an item. Once cast into resin, it may be impossible to recover the item in its original condition.

We will obtain your agreement before carrying out significant cutting, alteration or other preparation that has not already been authorised as part of your order.

If you later request removal of an embedded item, we will assess whether this is reasonably possible and explain the risks, costs and available alternatives. We will obtain your express agreement before attempting removal. Recovery cannot be guaranteed, and the attempt may damage both the item and the resin piece.

We remain responsible for taking reasonable care of your property and exercising reasonable care and skill throughout the agreed work. Acknowledging the risks of preservation does not waive your statutory rights or excuse damage caused by our failure to meet those obligations.

Each resin piece is individually cast and finished by hand. Minor characteristics may occur, including very small bubbles, tiny inclusions, slight surface variations and small differences between pieces.

Whether a characteristic constitutes a fault depends on its extent and its effect on the quality, overall appearance, durability, safety and intended use of the finished piece, taking account of the agreed description, sample and specification.

Handmade characteristics do not excuse defective workmanship, inadequate curing, unsafe construction or a failure to meet the agreed specification. Your statutory rights remain unaffected.

We use resin suitable for the agreed preservation work, including UV-resistant products where appropriate. UV resistance does not mean that resin is completely protected against yellowing or other changes over time.

Clear resin may gradually change colour as it ages. Exposure to direct sunlight, UV light, excessive heat or unsuitable storage conditions can accelerate these changes. Preserved flowers and other natural materials may also continue to fade or change colour.

We cannot guarantee that a piece will retain its original colour indefinitely or predict the exact rate of change. Please follow the care guidance supplied with your piece to help minimise avoidable deterioration.

Changes associated with normal ageing are not, by themselves, evidence of a fault. This does not exclude our responsibility for unsuitable materials, defective workmanship or a failure to meet applicable quality and durability requirements.

Flower drying typically takes 2–3 weeks from receipt of your flowers. Larger or thicker flowers may take longer.

In quieter periods, we will normally contact you as soon as your flowers are dry to agree any design details, request full payment and arrange production. During busier periods, dried flowers may need to wait in our production queue. This waiting period can be up to six months before production begins. We will explain the anticipated waiting time before you authorise drying.

We request full payment when we are ready to begin creating your pieces. Any required design approval will be obtained before the relevant work begins.

Normal production turnaround is approximately 2–3 weeks from receipt of full payment, provided any required approvals have been received. This allows sufficient time for casting, curing, sanding, polishing and finishing. If your particular order is expected to take longer, we will explain this before payment.

We aim to complete every piece promptly without rushing the work. If a significant delay affects your estimated timeframe, we will contact you, explain the circumstances and discuss a revised timeframe and your available options.

Delivery time is additional unless expressly included. Any agreed essential deadline will be recorded in your order confirmation. Your statutory rights concerning delayed production or delivery remain unaffected.

Please tell us before authorising drying or placing your order if you need the finished piece for a wedding, birthday, anniversary, funeral, Christmas, travel date or another important occasion. Let us know if receiving it by that date is essential to your decision to proceed.

We will confirm whether we can accept the order on that basis and record any agreed deadline in your order confirmation. We will distinguish between a production completion date, a dispatch date and a delivery deadline.

A preferred date is not automatically an agreed deadline. If we cannot commit to your requested date, we will explain this before you proceed.

If we become aware that an agreed deadline is at risk, we will contact you as soon as reasonably possible to discuss the available options.

This section does not override an agreed deadline or restrict your statutory rights concerning late completion or delivery.

We will confirm the price of your chosen pieces and any applicable delivery or other charges before you commit to the order. Prices will include VAT where applicable.

If you request additional products, a larger piece or other changes to the agreed work, we will confirm any revised price and effect on the estimated completion date.

We will obtain your express agreement to any additional charge before carrying out the extra work. If you do not accept a proposed change, the original agreed order will remain in place wherever it can reasonably be fulfilled.

We will not increase an agreed price solely because your order has waited in our production queue.

No advance booking is required. We require your authorisation before drying your flowers.

Once your flowers are dry and we are ready to begin creating your pieces, we will contact you to confirm the agreed order details and request full payment. Resin production will begin only after payment and any required design approvals have been received.

If you choose to cancel, any cancellation charge will reflect reasonable costs and losses directly resulting from the cancellation, taking account of work already completed, materials used or specifically purchased, and costs we can reasonably avoid or recover. We will explain any proposed deduction and refund the remaining balance.

Cancellation deductions do not apply to refunds owed because of our failure to meet our legal obligations. Your statutory rights remain unaffected.

Most Really Resin preservation pieces are made specifically for an individual customer using their flowers, photographs, wording, ashes, jewellery or other personal materials.

If you wish to cancel, please contact us as soon as possible. We will stop further work as soon as reasonably practicable and confirm the stage your order has reached.

Cutting, preparation and casting may permanently alter your materials. Cancellation cannot reverse work already completed or guarantee that embedded materials can be recovered.

Any cancellation charge will be assessed in accordance with section 15. A separate drying fee will apply only where its amount and conditions were expressly agreed before drying began.

We will discuss collection or return of your remaining materials and agree any applicable return-postage costs. This does not affect our responsibility for return costs where required by law.

This section concerns cancellation by choice. It does not restrict your statutory rights where goods or services are faulty, delayed or otherwise fail to meet our legal obligations.

Goods made to your specifications or clearly personalised—such as pieces incorporating your own flowers, ashes, photographs or personalised wording—are generally exempt from the statutory 14-day change-of-mind cancellation right. This exemption can apply before production begins.

This does not mean that every product or service we supply is exempt. Where cancellation rights apply, we will provide the relevant information before you enter into the contract.

Any request to cancel a bespoke order will be considered under sections 15 and 16, subject to your statutory rights.

Personalisation does not remove your rights where goods are faulty, not as described or otherwise fail to meet legal requirements, or where services have not been performed with reasonable care and skill.

Unless we agree to arrange collection, you are responsible for arranging delivery of your flowers and other materials to us.

Please follow our flower-posting guidance, use suitable protective packaging and send flowers promptly. We recommend a tracked delivery service appropriate for the contents. Please do not send flowers submerged in water.

Include your name, contact details and order reference, where available, so we can identify your parcel. Please agree delivery arrangements with us before sending valuable or irreplaceable items.

Where you independently arrange delivery, we are not responsible for loss, damage or deterioration caused by your chosen carrier, unsuitable packaging or delays before the items reach us. This does not exclude responsibility for loss or damage caused by our own actions, omissions or incorrect instructions.

We will assess the condition of your materials on arrival and notify you of significant concerns. Once received, we will take reasonable care of them while they are in our possession.

Where we arrange collection, we will confirm the arrangements and any charges beforehand. Your statutory rights remain unaffected.

Completed orders may be collected or delivered by post or courier, as agreed with you. We will confirm any packaging and delivery charges before you commit to the order.

Please check your delivery address carefully and notify us promptly of any changes. If incorrect details you supplied or a missed delivery result in additional charges, we will explain these and agree any redelivery arrangements with you.

For consumer orders where we arrange delivery, responsibility for loss or damage remains with us until you, or a person you nominate to receive the order, takes physical possession, subject to applicable statutory exceptions.

If your parcel is missing or arrives damaged, please contact us as soon as reasonably possible. Where available, photographs of the item and packaging will help us investigate. Please retain the packaging where reasonably practical, but doing so is not a condition of your statutory rights.

We will handle enquiries and claims with the carrier we appointed. Any remedy you are legally entitled to will not depend on the outcome of our claim against the carrier.

We recommend supplying additional flowers where possible so we can select suitable material for your chosen pieces. Not all supplied flowers, petals, stems or foliage will necessarily be used.

Before production begins, we will agree whether you would like usable leftover flowers returned and confirm any additional packaging or postage charges.

Please identify any particular flower or item that must be returned before drying or preparation begins. We will confirm whether this can be accommodated.

Some material may be consumed, fragmented or rendered unsuitable for return during the agreed drying and preservation process. We cannot guarantee that every petal, stem or fragment can be recovered.

We will obtain your agreement before disposing of unused flowers or other supplied materials. Cremation ashes, jewellery, original photographs, handwritten items and other keepsakes will not be treated as disposable leftover material. Any unused quantities or items will be returned or handled according to your express instructions.

Once your order is complete, we will contact you regarding payment, collection or delivery.

If an outstanding balance remains unpaid or an item remains uncollected, we may send reasonable reminders.

Where an order remains unpaid or uncollected for a prolonged period, we will contact you before taking any further action regarding storage or disposal.

We will not dispose of sentimental items without making reasonable attempts to contact you and providing reasonable notice.

Resin keepsakes should be:

• kept away from prolonged direct sunlight;

• kept away from excessive heat;

• cleaned using a soft cloth;

• kept away from harsh chemicals and abrasive cleaners; and

• handled carefully.

Failure to follow reasonable care instructions may cause premature discolouration or damage.

We may photograph completed work for our portfolio, website and social media.

We will take reasonable care not to publish personal information that is not intended to be public.

If your piece contains something particularly private, personal or sensitive and you do not want photographs of it used publicly, please tell us.

If you believe there is a problem with your finished piece, please contact us as soon as reasonably possible and provide photographs where appropriate.

We would always prefer the opportunity to inspect the item and understand the issue.

Depending on the circumstances, an appropriate remedy may include repair, remedial work, replacement or refund where required by law.

Natural changes in flowers, reasonable handmade variation and characteristics specifically explained in these terms are not automatically faults.

We will provide our services with reasonable care and skill and will take reasonable care of customer property while it is in our possession.

Nothing in these Terms & Conditions excludes or restricts any rights or remedies that cannot lawfully be excluded or restricted.

In particular, nothing in these terms affects your statutory consumer rights.

Events outside our reasonable control may delay production or delivery. These may include severe weather, power failures, unexpected serious illness, or significant postal, courier or supply disruption that we could not reasonably prevent or overcome.

If an event affects your order, we will contact you as soon as reasonably possible, explain the likely impact and take reasonable steps to minimise the delay. We will provide a revised estimated completion or delivery date when we can.

This clause does not permit indefinite delays or remove any legal right you may have to cancel your order or receive a refund.

If something has gone wrong, please contact us directly so that we have an opportunity to resolve the matter.

Please provide your name, order details and a clear description of the issue.

We will aim to respond within a reasonable period and work with you to find an appropriate resolution.

These Terms & Conditions do not affect your statutory rights.

Consumers have rights under the Consumer Rights Act 2015 and other applicable UK consumer legislation.

Nothing in these terms is intended to exclude liability for matters which cannot legally be excluded.

These Terms & Conditions and contracts between you and Really Resin Limited are governed by the applicable laws of England and Wales.

Nothing in this section deprives a consumer of any mandatory rights they may have regarding where legal proceedings can be brought.

If you have any questions about your order or these Terms & Conditions, please contact:

Really Resin Limited
Liverpool, United Kingdom

Website: reallyresinuk.co.uk

Last updated: September 2026